Put these prompts on a call flow diagram
In CallSketch, every menu, hours check and voicemail step holds its prompt wording and audio file, in as many languages as you need, and the PDF spells out every prompt and route for your customer.
Fill in a few details and get the full set of auto attendant prompts, written the way callers understand them: greeting, main menu, invalid entry, after hours, holiday, hold, voicemail and emergency closure, each with an audio file name. It runs in your browser: nothing you type is uploaded or stored.
"For Sales, press 1", not "Press 1 for Sales". Callers wait for the department they want, then press.
Put the most common choice first. If you need more, use a second menu rather than one long list.
Send 0 and no-input to a person or a mailbox. Callers on speakerphones and old handsets can't always press keys.
Every caller hears it, almost nobody needs it, and it adds seconds to every call.
Record each prompt as its own file, named as above, so a single change doesn't mean re-recording everything.
Lay out where each option goes, with hours, holidays and overflow, and get it signed off first. That's what CallSketch is for.
In CallSketch, every menu, hours check and voicemail step holds its prompt wording and audio file, in as many languages as you need, and the PDF spells out every prompt and route for your customer.